Billions of federal investment dollars is funding the buildout of the nation’s EV charging station network. At present, 25% of public EV chargers are unusable due to broken connectors, network failures, payment system failures, and unresponsive screens. There is consensus that charger reliability and downtime will be a big challenge to overcome for the EV transition. As a result, federal money comes with a 97% charging station uptime requirement. Typically, site hosts aren’t directly overseeing charging stations. They use turnkey service providers who often subcontract different parts of the value chain. It is common for design, construction, and install to be handled by one firm and maintenance and repair to be handled by another. There are problems to solve around the fragmented nature of service providers, efficiently deploying certified technicians, and ensuring service-level agreements uptime requirements are met.
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